PalletsHub privacy policy
PalletsHub collects the name, contact details, postcode and pallet request you send by quote form, phone or email, and uses them only to reply, quote, deliver or collect and keep the records the law requires.
Pallets Hub, trading as PalletsHub (palletshub.co.uk), is the controller of this data under UK GDPR. Contact us about your data at info@palletshub.co.uk or +44 7440 280642. This policy was last updated on 8 November 2026.
Privacy at a glance
- We use your details to reply and to quote.
- We do not sell them or use them for advertising.
- We keep a waste transfer note for two years.
- You can ask to see, correct or delete your details by email.
What personal data PalletsHub collects
PalletsHub collects what you type into a form, what you tell us by phone or email, and what a waste collection record needs.
| Source | What we receive | Example |
|---|---|---|
| Quote or contact form | Name, phone or email, postcode, the pallet or service, the number of pallets, and any size, condition or message you add | A warehouse manager asks for 200 used Euro pallets delivered to a postcode |
| Phone call or email | Your number or address and what you tell us | A photo of a pallet sent for matching |
| Pallet collection | Name, collection address and the pallet quantity for the waste transfer note | A factory books a collection of 80 broken pallets |
A pallet quote request shares your name, contact details, postcode and pallet request with us. Photos you send may show your premises. We ask for no payment card details and no special category data.
Why PalletsHub uses your personal data
PalletsHub uses your personal data for three purposes, each with a lawful basis under UK GDPR Article 6(1).
- Reply to your request, price the pallets and arrange delivery, on the basis of steps you ask us to take before an order (Article 6(1)(b)).
- Record each pallet collection on a waste transfer note, because PalletsHub is a registered waste carrier and the waste duty of care requires it (Article 6(1)(c)).
- Keep accounts, answer queries and prevent fraud, on the basis of our legitimate interest in running the business (Article 6(1)(f)).
We do not send marketing emails or texts. We contact you about your request only.
Who sees your personal data
PalletsHub staff and the driver on your delivery or collection see your personal data, and we do not sell it or use it for advertising.
Our website host and our email provider also hold it for us. They process it only to run the site and the inbox. We share it with an authority only where the law requires.
How long PalletsHub keeps your personal data
PalletsHub keeps a waste transfer note for two years, which is the period the waste duty of care sets for non-hazardous waste.
| Record | How long we keep it |
|---|---|
| Waste transfer note | 2 years |
| Quote requests, calls and emails | 12 months after the last contact |
| Order and invoice records | The period tax law requires |
We delete or anonymise a record when its keeping period ends.
Your rights over your personal data
You have six rights over your personal data. You can see it, correct it, erase it, restrict its use, move it and object to its use.
Email info@palletshub.co.uk to use any of them. We reply within one month. Erasure has limits where the law makes us keep a record, such as a waste transfer note for its two years.
If you think we handled your data wrongly, tell us first and we put it right. You can also complain to the UK data protection regulator, the Information Commissioner's Office.
Cookies, fonts and links on this website
This website sets no cookies and runs no analytics, so it needs no cookie banner.
The pages load their fonts from Google Fonts, so your browser sends a request, including your IP address, to Google servers when a page opens. Links to other sites, such as GOV.UK, leave this site, and their own policies apply there.
How to contact PalletsHub about your data
Contact PalletsHub about your data by email at info@palletshub.co.uk or by phone on +44 7440 280642, and we reply the same working day.
Use the contact page for a quote. Our terms and conditions cover orders. We update this policy when our handling changes, and the date at the top shows the latest version.
