Terms and conditions
These terms apply to every quote, order, delivery, collection and pallet purchase between Pallets Hub, trading as PalletsHub (palletshub.co.uk), and a business customer in the UK.
Last updated 8 November 2026. Questions go to info@palletshub.co.uk or +44 7440 280642.
Who do these terms apply to?
These terms apply to businesses that buy pallets from us, sell pallets to us or ask us to collect them, anywhere in the UK.
"We" and "PalletsHub" mean the business trading as PalletsHub at palletshub.co.uk.
These terms are written for business customers. If you buy as a consumer, your legal rights under the Consumer Rights Act 2015 are not affected by anything below.
How do quotes and orders work?
A PalletsHub quote is a written price, not an order, and nothing is booked until you confirm it by phone or email. The quote lists the pallets, the quantity, the price and the delivery date.
- Send the pallet or service, the number and your postcode through the pallet quote form, by phone or by email.
- Read the quote when we reply, usually the same working day.
- Confirm the order by phone or email, and we book the delivery or collection.
The price changes if the pallets, the number or the postcode change.
How are prices and payment set?
We set each price on the quote, in one figure for the pallets and delivery together. We publish no price list, because the price depends on the pallet, the quantity and the postcode.
- Prices show VAT separately where VAT applies.
- Payment terms are stated on the quote or the order confirmation.
- Collection and buying pallets are priced as in the collection section below.
How does delivery work?
We deliver to any UK site a lorry can reach, and the delivery date is confirmed with your quote. Stock sizes usually go out from the next working day to 3 working days, and heat treated and bespoke pallets usually 2 to 5 working days.
| Item | Term |
|---|---|
| Delivery date | Confirmed on the quote; we tell you if it moves |
| Vehicle | Chosen by the load and the access, and named on the quote |
| Your site | Tell us about height barriers, narrow gates, loading-bay times and site rules when you ask for the quote |
| Unloading | Forklift from the side for full loads; with no forklift, tail lift and pallet truck; level, hard ground where the stacks go down |
| On arrival | Count the pallets and check the grade before the driver leaves, if you can |
See pallet delivery for the full service.
How do collection and buying pallets work?
We collect surplus pallets from business sites across the UK, and collection is usually free for 50 pallets or more. Smaller loads and contaminated pallets are priced on the quote.
- Send photos of the stack, the number of pallets and your postcode, and we reply with an offer.
- Check the offer, which stands when the count and grades match your photos.
- Receive payment per pallet, by size and grade, after we count them; the count comes back to you in writing.
- Stack pallets on hard ground where a forklift or lorry can reach them.
PalletsHub is a registered waste carrier, and waste pallets leave with a waste transfer note. Under the waste duty of care you keep that note for 2 years. See pallet collection and sell pallets for each service.
What do pallet grades mean?
Our grades describe the visible condition of a used pallet and nothing else. We give no load rating for any pallet, so check the load against your own handling and racking.
- Grade A has every board and block sound, no visible repairs and only light wear.
- Grade B is sound but shows wear, and may carry one or two replaced boards or blocks.
- Grade C shows heavy wear and several repairs, and suits light, one-way loads.
Grades are explained on pallet grades explained.
What applies to heat treated pallets?
Every heat treated pallet we supply is heat treated and carries the ISPM 15 mark, and we do not apply the mark ourselves, because only registered members of the UK Wood Packaging Material Marking Programme may apply it.
ISPM 15 covers pallets used for export, and you confirm the rules of the destination country before you ship. See heat treated pallets.
Which pallets do we not buy or sell?
We do not buy or sell CHEP, LPR or IPP pallets, because they remain the property of the pool companies. Set them aside for the pool's own collection.
What if the pallets are not as quoted?
Tell us by phone or email as soon as you find pallets that arrive short or not as quoted, and we put it right.
- Send the order details and photos of the fault.
- Keep the pallets as delivered until we reply.
- Count and check each delivery, so a shortage is reported early.
Your legal rights, including satisfactory quality under the Sale of Goods Act 1979, are not affected.
What is our liability?
We do not limit liability for death or personal injury caused by negligence, for fraud, or for anything the law does not allow us to limit.
For any other loss, our liability is limited to the price of the pallets in the order, and we are not liable for indirect loss such as lost sales or lost production.
Which law applies to these terms?
These terms are governed by the law of England and Wales, and the courts of England and Wales decide any dispute, as the law allows.
We may update these terms, and the version on this page when you confirm an order applies to it.
Contact PalletsHub on +44 7440 280642 or info@palletshub.co.uk. How we handle your details is in our privacy policy.
